This year, 27 people completed our 2020 Rider Satisfaction Survey, which was open throughout September and October. (There are 42 paid members and 120 addresses on our mailing list.) We collected feedback via a short, nine-question survey. The survey, over the last three years, has been largely the same, with minor changes to questions 5 (ride speed), 6 (preferred routes) and 7 (cycling kit).
The first four questions were basic satisfaction inquiries. All participants reported that our group rides meet their needs, 96% of participants said they were satisfied or very satisfied with our club, and 96% said we have very-high-quality or high-quality rides. Safety of our rides was rated as above average or excellent by 92% of participants. None of these responses are surprising, because you’d probably riding elsewhere if we weren’t meeting these basic needs.
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